We recommend that you first open the CrashDetech app and check the dashboard screen for any warning messages. The CrashDetech app will check device settings and make the necessary recommendations in order to improve trip monitoring. 


If you're still experiencing trip monitoring issues, please complete the following checks:


Enable Location Services and set to 'High Accuracy'

  • Your device’s Location setting must be “On.” The Android settings menu varies by device, but you can usually find Location in the Personal, Permissions, General or Privacy and Safety section.
  • Make sure you’re using the highest accuracy setting within Location, which can be done by choosing Mode > High Accuracy or by selecting “GPS, Wi-Fi and mobile networks” as your Locating Method.


Enable Cellular Data


Make sure that the Cellular Data or Mobile Data setting is “On.” (The location of this setting varies by device, but look for it in the Data Usage section of your device settings.)


Disable Data Saver for CrashDetech


The exact setting name can vary by device and OS version, but look for phrases like "Data Saver" “Set Mobile Data Limit” and "Restrict Background Data," and make sure those settings are “Off” for data usage in the CrashDetech app specifically.


Enable Storage permission 


Trip monitoring will not work if Storage Permission has not been enabled. Go to: Settings > Apps >  CrashDetech > Permissions > Storage > Enabled


Turn off App, Battery, and Memory Optimisation Settings for CrashDetech


Memory boosting, Data compression, task-killing, battery-saving, anti-virus or app management apps can interfere with CrashDetech. Some Android devices may have default settings enabled that terminate background apps from running after a certain amount of time in an attempt to conserve battery and improve overall performance. Settings like Battery Optimisation, Data Saver, App Power Monitor, Smart Manager, and App Standby could adversely affect trip monitoring. Please disable them (or add CrashDetech to the app's whitelist or ignore list) to see if trip monitoring improves.


Enable Wi-Fi


Trip monitoring works best when your device has Wi-Fi enabled. Make sure that Settings > Wi-Fi is set to “On.” (Note that you must have Location Services on as well, even with Wi-Fi enabled.)


Update to the latest version of CrashDetech


You’ll get optimal performance from CrashDetech when running the latest version of the app. If your device is not set up for automatic app updates, you can update manually. Go to Play Store > Settings Button (at the top left) > My apps > CrashDetech > Update.


Update to the latest OS version


Always ensure that you're running the latest version of your device's OS. Go to Settings > System > About Phone > System Updates.


Ensure you're logged in to the CrashDetech


Make sure you’re signed in to the CrashDetech app and using the correct email address.