The process differs slightly depending on the device you use. 


iPhones

  • A notification is displayed "Possible crash has been detected. Initiating emergency countdown.".
  • If volume is on, you'll hear the following: "Crash detected, emergency countdown initiated" and a countdown alarm every second.
  • If you open the app shortly after, the Emergency Countdown Screen will be displayed. You may cancel the Emergency Countdown Screen in case of a False Crash Detection. See Emergency Countdown Screen at the bottom of this article. 
  • If you don't cancel the Emergency Countdown:
    • FREE subscriptions: your emergency contacts will be notified
    • PAID subscriptions: our 24/7 emergency contact centre will be notified. If we're unable to get hold of you, we'll dispatch the nearest ambulance.
  • If you cancel the Emergency Countdown:
    • A popup will appear, asking why you've cancelled the Emergency Countdown. Please refer to: False Crash Detection.


Android


  • The screen is unlocked and the Emergency Countdown Screen will be displayed. You may cancel the Emergency Countdown Screen in case of a False Crash Detection. See Emergency Countdown Screen at the bottom of this article. 
  • You'll hear the following: "Crash detected, emergency countdown initiated" and a countdown alarm every second.
  • If you don't cancel the Emergency Countdown:
    • FREE subscriptions: your emergency contacts will be notified
    • PAID subscriptions: our 24/7 emergency contact centre will be notified. If we're unable to get hold of you, we'll dispatch the nearest ambulance.
  • If you cancel the Emergency Countdown:
    • A popup will appear, asking why you've cancelled the Emergency Countdown. Please refer to: False Crash Detection.


Emergency Countdown Screen


 

Emergency Countdown Cancelled Screen



Explainer Video